1. PROCUREMENT INSTRUCTION – ONLINE ORDER PLACING

We, Hoang Phat Co., Ltd do not conduct any online business via our website tococo.vn. Our website has updated information about Hoang Phat Co., Ltd our company and products for customers to explore. We therefore do not provide you with instruction on how to buy and order products online.

Therefore when you have an inquiry on our products and/ or services please contact us directly in order to be consulted and execute contract with us.

2. PAYMENT TERM

You may make direct payment to us via bank transfer, with bank account details provided below:

HOANG PHAT GENERAL PRODUCTION BUSINESS LIMITED COMPANY

• Enterprise Registration Certificate: 0316587440
• Date of issuance: 12/11/2020
• Issued by: Business Registration Division, department of Planning and Investment of Ho Chi Minh city.
• Tel: (+84) 28 2216 1610
• Email: info@tococo.vn

3. TRANSPORTATION & LOGISTICS ARRANGEMENT

Time, place of delivery and mode of transportation are varied from transaction to transaction, pursuant to terms and conditions of the contract/ agreement signed between Hoang Phat Co., Ltd and its customer(s).

Please contact us for further advice.

4. HANDLING OF COMPLAINTS

Hoang Phat Co., Ltd is willing to receive all customer complaints in relation to our products and services via our hotline: (+84) 28 2216 1610 (working hours), or via email info@tococo.vn. We will respond as soon as possible.

• Complaint cases: We at all times are willing to receive all complaints and suggestions from customers on our products and services. Hoang Phat Co., Ltd commit to listen to and maintain continuous improvement to serve our customers better every day.
• Forms of complaint handling:

Hoang Phat Co., Ltd understands how customers feel when they encounter unexpected circumstances. We will discuss with customers in good faith and collaborative spirit to agree on appropriate resolution to handle all customer complaints and satisfy both Hoang Phat Co., Ltd and customers.